A customer is asking about a specific brand — how do I know if it's carried in-store, online, or both?

Don't assume based on only one channel. OK4WD.com features a curated set of brands, while the physical store carries a much larger selection (400+ names) that isn't fully listed on the website, and some online-featured brands may not be stocked in the physical showroom at all times. Confirm brand and specific product availability directly by phone at (908) 454-6973, by email at cs@ok4wd.com, or via live chat before telling a customer yes or no.