For all international orders, including Canada, OK4WD will only accept bank wire transfers (in US dollars. OK4WD does not accept credit cards or PayPal from any non-US resident.)
If you are in a US territory your credit card must be issued by a US bank. The Address Verification System (AVS) we utilize does not work with non-US banks; therefore, we cannot verify the cardholder’s address or name (no matter how many forms of identification you propose to send to us). More importantly, we have no recourse with international fraud. For these reasons OK4WD will under no circumstances take any form of payment other than bank wire transfer (in US dollars). All bank transfers must be made in US dollars. All international orders must be shipped to a freight forwarder.
– We will not under any circumstances ship directly to your place of residence. Bank wire transfers can take up to 5 days to process by banks, so please keep this in mind, if you have time sensitive orders make sure you warn OK4WD beforehand because speeding up international orders is extremely costly. All orders must be pre-paid in full and must clear our bank before we ship anything (transfer confirmation print outs are not valid proof of a transfer; our bank must clear the transfer first).
There are no cancellations, refunds, or returns for international orders. Backorders often happen with international orders since transfers take time; things may go out of stock before your order is completed, there is nothing OK4WD can do to stop this from happening since we get so many international inquiries if we held every order, our whole inventory would be on hold. For this reason, be reasonable with timetables and shipping expectations. When dealing with customs, OK4WD will not mark down invoices, declare packages as a gift or use incorrect harmonized codes to save on your duties or taxes. We must declare everything at the price we sell it for and any and all duties, taxes, fees, and tariffs are the responsibility of the recipient.
> OK4WD only accepts bank wire transfers (in US dollars).
> OK4WD does not accept Credit Cards or Paypal payments from international customers.
> All international orders must be shipped to a freight forwarder.
>There are no cancellations, refunds, or returns for international orders.
> OK4WD will not mark down invoices, declare packages as a gift, or use incorrect harmonized codes to save you duties or taxes.
> Products are not covered by any warranty from OK4WD; International customers must deal directly with manufacturers for any and all warranty issues and or claims.
> Customers are responsible for filing damage claims with the shipping carrier.
> All products are free on board, (FOB) meaning that the customer assumes ownership as soon as the item is picked up by the courier.
If you are interested in purchasing from OK4WD feel free to contact anyone on our sales staff to obtain a shipping quote. Thank you!