---
title: If I ordered the wrong size/fitment by mistake, who pays for the return shipping?
description: If a return is due to a customer ordering the wrong size or item, the customer is responsible for the cost of shipping it back to us.
---
[Skip to content](https://kb.ok4wd.com/en/knowledge/orders-returns/if-i-ordered-the-wrong-size-fitment-by-mistake-who-pays-for-the-return-shipping#main-content)
English
Show submenu for translations
[](https://www.ok4wd.com)
Open main navigation
Close main navigation
- English
Show submenu for translations
- [Not finding what you're looking for? Contact Us](https://ok4wd.com/contact-us/)
[Not finding what you're looking for? Contact Us](https://ok4wd.com/contact-us/)
Questions about your build or order? Start here.
- There are no suggestions because the search field is empty.
1. [Help Center](https://kb.ok4wd.com/en/knowledge)
2. [Orders & Support](https://kb.ok4wd.com/en/knowledge/orders-support)
3. [Orders & Returns](https://kb.ok4wd.com/en/knowledge/orders-support#orders-returns)
# If I ordered the wrong size/fitment by mistake, who pays for the return shipping?
## How do I return a wrong-size or wrong item?
If you ordered the wrong size or item, you are responsible for the return shipping cost. Contact our support team to start a return. Refunds or exchanges are processed within 1 to 3 business days of receiving the returned item.
## What are the return requirements?
To be accepted, your return must meet the following requirements:
- The item must be returned in its original packaging. Items not returned in their original packaging **will not** be accepted.
- Return shipping costs are the responsibility of the customer when the wrong size or item was ordered.
## How do I start a return?
1. Contact our support team to initiate your return.
2. Pack the item in its original packaging and ship it back at your own expense.
3. Once we receive the returned item, your refund or exchange will be processed within 1 to 3 business days.
- [Shipping](https://kb.ok4wd.com/en/knowledge/shipping)
- [Returns, Cancellations, and Exchanges](https://kb.ok4wd.com/en/knowledge/returns-cancellations-and-exchanges)
- [Products & Services](https://kb.ok4wd.com/en/knowledge/products-services#main-content)
- [Brands We Carry](https://kb.ok4wd.com/en/knowledge/products-services#brands-we-carry)
- [Fitment & Installation](https://kb.ok4wd.com/en/knowledge/products-services#fitment-installation)
- [Plows](https://kb.ok4wd.com/en/knowledge/products-services#plows)
- [Bumpers, Winches & Recovery](https://kb.ok4wd.com/en/knowledge/products-services#bumpers-winches-recovery)
- [General](https://kb.ok4wd.com/en/knowledge/products-services#general)
- [Vehicle-Specific Fitment](https://kb.ok4wd.com/en/knowledge/products-services#vehicle-specific-fitment)
- [Tires & Wheels](https://kb.ok4wd.com/en/knowledge/products-services#tires-wheels)
- [Lighting & Electrical](https://kb.ok4wd.com/en/knowledge/products-services#lighting-electrical)
- [Campers](https://kb.ok4wd.com/en/knowledge/products-services#campers)
- [Alu-Cab Products](https://kb.ok4wd.com/en/knowledge/products-services#alu-cab-products)
- [Roof Racks, Tents & Awnings](https://kb.ok4wd.com/en/knowledge/products-services#roof-racks-tents-awnings)
- [Suspension & Lift Kits](https://kb.ok4wd.com/en/knowledge/products-services#suspension-lift-kits)
- [Truck Caps & Canopies](https://kb.ok4wd.com/en/knowledge/products-services#truck-caps-canopies)
- [Orders & Support](https://kb.ok4wd.com/en/knowledge/orders-support#main-content)
- [Returns & Refunds](https://kb.ok4wd.com/en/knowledge/orders-support#returns-refunds)
- [Warranty & Repairs](https://kb.ok4wd.com/en/knowledge/orders-support#warranty-repairs)
- [Damaged & Missing Items](https://kb.ok4wd.com/en/knowledge/orders-support#damaged-missing-items)
- [Orders & Shipping](https://kb.ok4wd.com/en/knowledge/orders-support#orders-shipping)
- [Orders & Returns](https://kb.ok4wd.com/en/knowledge/orders-support#orders-returns)
- [International Orders](https://kb.ok4wd.com/en/knowledge/orders-support#international-orders)
- [Payments & Accounts](https://kb.ok4wd.com/en/knowledge/payments-accounts#main-content)
- [Privacy & SMS Policy](https://kb.ok4wd.com/en/knowledge/payments-accounts#privacy-sms-policy)
- [Financing & Payment](https://kb.ok4wd.com/en/knowledge/payments-accounts#financing-payment)
- [Tax-Exempt & B2B](https://kb.ok4wd.com/en/knowledge/payments-accounts#tax-exempt-b2b)
- [Pricing & Promotions](https://kb.ok4wd.com/en/knowledge/payments-accounts#pricing-promotions)
- [About OK4WD](https://kb.ok4wd.com/en/knowledge/about-ok4wd#main-content)
- [Rewards Program](https://kb.ok4wd.com/en/knowledge/about-ok4wd#rewards-program)
- [Company Info](https://kb.ok4wd.com/en/knowledge/about-ok4wd#company-info)
- [Visiting Our Shop](https://kb.ok4wd.com/en/knowledge/about-ok4wd#visiting-our-shop)
- [Warranty and Repairs](https://kb.ok4wd.com/en/knowledge/warranty-and-repairs)
Copyright © 2026, OK4WD