---
title: Orders & Support | Help Center
description: Orders & Support
---
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1. [Help Center](https://kb.ok4wd.com/en/knowledge)
2. [Orders & Support](https://kb.ok4wd.com/en/knowledge/orders-support)
# Orders & Support
- [Can I split a payment between two credit cards or gift cards?](https://kb.ok4wd.com/en/knowledge/c)
- [What to Do If You Miss a Chat With Our Support Team](https://kb.ok4wd.com/en/knowledge/what-to-do-if-you-miss-a-chat-with-our-support-team)
- [When can I place an order for a snow plow?](https://kb.ok4wd.com/en/knowledge/when-can-i-place-an-order-for-a-snow-plow)
- [Why is my order delayed even though the item showed as in stock on your website?](https://kb.ok4wd.com/en/knowledge/why-is-my-order-delayed-even-though-the-item-showed-as-in-stock-on-your-website)
- [What happens if an item I ordered is backordered, out of stock, or discontinued?](https://kb.ok4wd.com/en/knowledge/what-happens-if-an-item-i-ordered-is-backordered-out-of-stock-or-discontinued)
## Returns & Refunds
- [Do you refund my original shipping charge if I return an item?](https://kb.ok4wd.com/en/knowledge/returns-refunds/do-you-refund-my-original-shipping-charge-if-i-return-an-item)
- [Can I return a special-order item if I change my mind?](https://kb.ok4wd.com/en/knowledge/returns-refunds/can-i-return-a-special-order-item-if-i-change-my-mind)
- [Is there a restocking fee on returns?](https://kb.ok4wd.com/en/knowledge/returns-refunds/is-there-a-restocking-fee-on-returns)
- [What is OK4WD's return window?](https://kb.ok4wd.com/en/knowledge/returns-refunds/what-is-ok4wd-s-return-window)
- [What items can never be returned to OK4WD?](https://kb.ok4wd.com/en/knowledge/returns-refunds/what-items-can-never-be-returned-to-ok4wd)
- [Will I get my money back as a refund if I return something?](https://kb.ok4wd.com/en/knowledge/returns-refunds/will-i-get-my-money-back-as-a-refund-if-i-return-something)
- [Can I exchange an item for a different one instead of returning it for credit?](https://kb.ok4wd.com/en/knowledge/returns-refunds/can-i-exchange-an-item-for-a-different-one-instead-of-returning-it-for-credit)
- [I ordered several color or size options to compare and plan to return the ones I don't keep — is that allowed?](https://kb.ok4wd.com/en/knowledge/returns-refunds/i-ordered-several-color-or-size-options-to-compare-and-plan-to-return-the-ones-i)
- [What if I already opened or used the item before deciding to return it?](https://kb.ok4wd.com/en/knowledge/returns-refunds/what-if-i-already-opened-or-used-the-item-before-deciding-to-return-it)
- [How do I return an item to OK4WD?](https://kb.ok4wd.com/en/knowledge/returns-refunds/how-do-i-return-an-item-to-ok4wd)
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## Warranty & Repairs
- [How do I find the right replacement gas strut for my Alu-Cab camper door?](https://kb.ok4wd.com/en/knowledge/warranty-repairs/how-do-i-find-the-right-replacement-gas-strut-for-my-alu-cab-camper-door)
- [My SPC upper control arms are clunking on turns and over bumps and the ball joints are worn out - is this covered under warranty?](https://kb.ok4wd.com/en/knowledge/warranty-repairs/my-spc-upper-control-arms-are-clunking-on-turns-and-over-bumps-and-the-ball-join)
- [What is the process for filing a warranty claim on my Alu-Cab truck cap?](https://kb.ok4wd.com/en/knowledge/warranty-repairs/what-is-the-process-for-filing-a-warranty-claim-on-my-alu-cab-truck-cap)
- [One of the door latches on my Alu-Cab canopy/camper is sticking and hard to open, what should I check first?](https://kb.ok4wd.com/en/knowledge/warranty-repairs/one-of-the-door-latches-on-my-alu-cab-canopy-camper-is-sticking-and-hard-to-open)
- [The key won't go into the lock on my Alu-Cab canopy's rear door — what should I try?](https://kb.ok4wd.com/en/knowledge/warranty-repairs/the-key-won-t-go-into-the-lock-on-my-alu-cab-canopy-s-rear-door-what-should-i-tr)
- [My product broke after the return window closed, but it's still within the manufacturer's warranty period. Can OK4WD help?](https://kb.ok4wd.com/en/knowledge/warranty-repairs/my-product-broke-after-the-return-window-closed-but-it-s-still-within-the-manufa)
- [Is OK4WD responsible for labor costs if a part turns out to be defective or under warranty?](https://kb.ok4wd.com/en/knowledge/warranty-repairs/is-ok4wd-responsible-for-labor-costs-if-a-part-turns-out-to-be-defective-or-unde)
- [Does OK4WD provide its own warranty on the products it sells?](https://kb.ok4wd.com/en/knowledge/warranty-repairs/does-ok4wd-provide-its-own-warranty-on-the-products-it-sells)
- [My item was defective when I received it. What happens?](https://kb.ok4wd.com/en/knowledge/warranty-repairs/my-item-was-defective-when-i-received-it-what-happens)
- [Will improper installation void my warranty?](https://kb.ok4wd.com/en/knowledge/warranty-repairs/will-improper-installation-void-my-warranty)
- [Whose responsibility is it to confirm a part is the correct size or application before installing?](https://kb.ok4wd.com/en/knowledge/warranty-repairs/whose-responsibility-is-it-to-confirm-a-part-is-the-correct-size-or-application)
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## Damaged & Missing Items
- [My order arrived damaged in shipping. What should I do?](https://kb.ok4wd.com/en/knowledge/damaged-missing-items/my-order-arrived-damaged-in-shipping-what-should-i-do)
- [I received the wrong item, wrong quantity, or wrong color. What do I do?](https://kb.ok4wd.com/en/knowledge/damaged-missing-items/i-received-the-wrong-item-wrong-quantity-or-wrong-color-what-do-i-do)
- [I gave the wrong shipping address on my order. Can it be fixed?](https://kb.ok4wd.com/en/knowledge/damaged-missing-items/i-gave-the-wrong-shipping-address-on-my-order-can-it-be-fixed)
- [A shipping company says they can't reach me to deliver — what happens?](https://kb.ok4wd.com/en/knowledge/damaged-missing-items/a-shipping-company-says-they-can-t-reach-me-to-deliver-what-happens)
- [My tracking shows delivered, but I never got my package. What now?](https://kb.ok4wd.com/en/knowledge/damaged-missing-items/my-tracking-shows-delivered-but-i-never-got-my-package-what-now)
## Orders & Shipping
- [Who pays customs duties and import taxes on international orders?](https://kb.ok4wd.com/en/knowledge/orders-shipping/who-pays-customs-duties-and-import-taxes-on-international-orders)
- [How can I check the status of my order?](https://kb.ok4wd.com/en/knowledge/orders-shipping/how-can-i-check-the-status-of-my-order)
- [Can I cancel my order after I place it?](https://kb.ok4wd.com/en/knowledge/orders-shipping/can-i-cancel-my-order-after-i-place-it)
- [Can I pick up my order in person, for example on a Saturday?](https://kb.ok4wd.com/en/knowledge/orders-shipping/can-i-pick-up-my-order-in-person-for-example-on-a-saturday)
- [How does shipping work for a large camper (like the Khaya) to Hawaii?](https://kb.ok4wd.com/en/knowledge/orders-shipping/how-does-shipping-work-for-a-large-camper-like-the-khaya-to-hawaii)
- [Can I pay for expedited shipping on my order?](https://kb.ok4wd.com/en/knowledge/orders-shipping/can-i-pay-for-expedited-shipping-on-my-order)
- [What should I do when a freight (LTL/pallet) delivery arrives?](https://kb.ok4wd.com/en/knowledge/orders-shipping/what-should-i-do-when-a-freight-ltl-pallet-delivery-arrives)
- [Can I change the shipping address on my order after I've placed it?](https://kb.ok4wd.com/en/knowledge/orders-shipping/can-i-change-the-shipping-address-on-my-order-after-i-ve-placed-it)
- [Do you ship to Alaska?](https://kb.ok4wd.com/en/knowledge/orders-shipping/do-you-ship-to-alaska)
- [Can an Alu-Cab canopy be delivered to a residential address?](https://kb.ok4wd.com/en/knowledge/orders-shipping/can-an-alu-cab-canopy-be-delivered-to-a-residential-address)
- [Why is the shipping cost so high for large/heavy items like a cargo carrier or storage box?](https://kb.ok4wd.com/en/knowledge/orders-shipping/why-is-the-shipping-cost-so-high-for-large-heavy-items-like-a-cargo-carrier-or-s)
- [If I order with overnight or expedited shipping late in the day, will it still go out today?](https://kb.ok4wd.com/en/knowledge/orders-shipping/if-i-order-with-overnight-or-expedited-shipping-late-in-the-day-will-it-still-go)
- [What is "truck freight" and which products ship that way?](https://kb.ok4wd.com/en/knowledge/orders-shipping/what-is-truck-freight-and-which-products-ship-that-way)
- [How long does it take OK4WD to process and ship an order?](https://kb.ok4wd.com/en/knowledge/orders-shipping/how-long-does-it-take-ok4wd-to-process-and-ship-an-order)
- [What happens if I refuse a delivery?](https://kb.ok4wd.com/en/knowledge/orders-shipping/what-happens-if-i-refuse-a-delivery)
- [Can I change an item, color, or size on an order I already placed?](https://kb.ok4wd.com/en/knowledge/orders-shipping/can-i-change-an-item-color-or-size-on-an-order-i-already-placed)
- [Will I need to sign for my package?](https://kb.ok4wd.com/en/knowledge/orders-shipping/will-i-need-to-sign-for-my-package)
- [Does OK4WD offer free shipping?](https://kb.ok4wd.com/en/knowledge/orders-shipping/does-ok4wd-offer-free-shipping)
- [Does OK4WD ship internationally?](https://kb.ok4wd.com/en/knowledge/orders-shipping/does-ok4wd-ship-internationally)
- [Can OK4WD change which shipping carrier it uses?](https://kb.ok4wd.com/en/knowledge/orders-shipping/can-ok4wd-change-which-shipping-carrier-it-uses)
- [Does OK4WD ship to P.O. boxes or military addresses (APO/FPO/DPO)?](https://kb.ok4wd.com/en/knowledge/orders-shipping/does-ok4wd-ship-to-p-o-boxes-or-military-addresses-apo-fpo-dpo)
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## Orders & Returns
- [I don't see rewards points for my past orders, and I have orders under more than one email/guest checkout. Can these be combined?](https://kb.ok4wd.com/en/knowledge/orders-returns/i-don-t-see-rewards-points-for-my-past-orders-and-i-have-orders-under-more-than)
- [Why is my order on hold, and what happens if my billing and shipping addresses don't match?](https://kb.ok4wd.com/en/knowledge/orders-returns/why-is-my-order-on-hold-and-what-happens-if-my-billing-and-shipping-addresses-do)
- [What payment options do you offer for purchasing a canopy online?](https://kb.ok4wd.com/en/knowledge/orders-returns/what-payment-options-do-you-offer-for-purchasing-a-canopy-online)
- [Do you offer a trade-in program for a used truck cap or canopy toward a new one?](https://kb.ok4wd.com/en/knowledge/orders-returns/do-you-offer-a-trade-in-program-for-a-used-truck-cap-or-canopy-toward-a-new-one)
- [Can I reserve an out-of-stock or special-order item with a deposit?](https://kb.ok4wd.com/en/knowledge/orders-returns/can-i-reserve-an-out-of-stock-or-special-order-item-with-a-deposit)
- [How do I set up a dealer or wholesale account with OK4WD?](https://kb.ok4wd.com/en/knowledge/orders-returns/how-do-i-set-up-a-dealer-or-wholesale-account-with-ok4wd)
- [Can Synchrony financing cover the entire cost of a full Alu-Cab Mod-Cap build, and is financing available if I'm having it installed out of state?](https://kb.ok4wd.com/en/knowledge/orders-returns/can-synchrony-financing-cover-the-entire-cost-of-a-full-alu-cab-mod-cap-build-an)
- [Do you charge an extra fee if I pay by credit card?](https://kb.ok4wd.com/en/knowledge/orders-returns/do-you-charge-an-extra-fee-if-i-pay-by-credit-card)
- [Do you accept credit cards from outside the country, and is in-store pickup available?](https://kb.ok4wd.com/en/knowledge/orders-returns/do-you-accept-credit-cards-from-outside-the-country-and-is-in-store-pickup-avail)
- [If I buy an Alu-Cab product through a local dealer instead of directly from OK4WD, will I still get free shipping?](https://kb.ok4wd.com/en/knowledge/orders-returns/if-i-buy-an-alu-cab-product-through-a-local-dealer-instead-of-directly-from-ok4w)
- [If I'm not sure a part (like a light or mounting bracket) will fit/work with my setup, can I return it if it doesn't?](https://kb.ok4wd.com/en/knowledge/orders-returns/if-i-m-not-sure-a-part-like-a-light-or-mounting-bracket-will-fit-work-with-my-se)
- [What is your return policy for large or heavy items?](https://kb.ok4wd.com/en/knowledge/orders-returns/what-is-your-return-policy-for-large-or-heavy-items)
- [I saw a pending charge on my card after clicking "Review" during checkout, but the item is still in my cart — did my order go through?](https://kb.ok4wd.com/en/knowledge/orders-returns/i-saw-a-pending-charge-on-my-card-after-clicking-review-during-checkout-but-the)
- [How do I set up a tax-exempt account or apply a tax exemption?](https://kb.ok4wd.com/en/knowledge/orders-returns/how-do-i-set-up-a-tax-exempt-account-or-apply-a-tax-exemption)
- [If I ordered the wrong size/fitment by mistake, who pays for the return shipping?](https://kb.ok4wd.com/en/knowledge/orders-returns/if-i-ordered-the-wrong-size-fitment-by-mistake-who-pays-for-the-return-shipping)
- [Can I still return an item if it's been a while since I received it and I haven't used it?](https://kb.ok4wd.com/en/knowledge/orders-returns/can-i-still-return-an-item-if-it-s-been-a-while-since-i-received-it-and-i-haven)
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## International Orders
- [Are there Alu-Cab dealers outside the United States I could order from?](https://kb.ok4wd.com/en/knowledge/international-orders/are-there-alu-cab-dealers-outside-the-united-states-i-could-order-from)
- [Can you ship large or bulk orders internationally, and what payment methods do you accept for that?](https://kb.ok4wd.com/en/knowledge/international-orders/can-you-ship-large-or-bulk-orders-internationally-and-what-payment-methods-do-yo)
- [Shipping](https://kb.ok4wd.com/en/knowledge/shipping)
- [Returns, Cancellations, and Exchanges](https://kb.ok4wd.com/en/knowledge/returns-cancellations-and-exchanges)
- [Products & Services](https://kb.ok4wd.com/en/knowledge/products-services#main-content)
- [Brands We Carry](https://kb.ok4wd.com/en/knowledge/products-services#brands-we-carry)
- [Fitment & Installation](https://kb.ok4wd.com/en/knowledge/products-services#fitment-installation)
- [Plows](https://kb.ok4wd.com/en/knowledge/products-services#plows)
- [Bumpers, Winches & Recovery](https://kb.ok4wd.com/en/knowledge/products-services#bumpers-winches-recovery)
- [General](https://kb.ok4wd.com/en/knowledge/products-services#general)
- [Vehicle-Specific Fitment](https://kb.ok4wd.com/en/knowledge/products-services#vehicle-specific-fitment)
- [Tires & Wheels](https://kb.ok4wd.com/en/knowledge/products-services#tires-wheels)
- [Lighting & Electrical](https://kb.ok4wd.com/en/knowledge/products-services#lighting-electrical)
- [Campers](https://kb.ok4wd.com/en/knowledge/products-services#campers)
- [Alu-Cab Products](https://kb.ok4wd.com/en/knowledge/products-services#alu-cab-products)
- [Roof Racks, Tents & Awnings](https://kb.ok4wd.com/en/knowledge/products-services#roof-racks-tents-awnings)
- [Suspension & Lift Kits](https://kb.ok4wd.com/en/knowledge/products-services#suspension-lift-kits)
- [Truck Caps & Canopies](https://kb.ok4wd.com/en/knowledge/products-services#truck-caps-canopies)
- [Orders & Support](https://kb.ok4wd.com/en/knowledge/orders-support#main-content)
- [Returns & Refunds](https://kb.ok4wd.com/en/knowledge/orders-support#returns-refunds)
- [Warranty & Repairs](https://kb.ok4wd.com/en/knowledge/orders-support#warranty-repairs)
- [Damaged & Missing Items](https://kb.ok4wd.com/en/knowledge/orders-support#damaged-missing-items)
- [Orders & Shipping](https://kb.ok4wd.com/en/knowledge/orders-support#orders-shipping)
- [Orders & Returns](https://kb.ok4wd.com/en/knowledge/orders-support#orders-returns)
- [International Orders](https://kb.ok4wd.com/en/knowledge/orders-support#international-orders)
- [Payments & Accounts](https://kb.ok4wd.com/en/knowledge/payments-accounts#main-content)
- [Privacy & SMS Policy](https://kb.ok4wd.com/en/knowledge/payments-accounts#privacy-sms-policy)
- [Financing & Payment](https://kb.ok4wd.com/en/knowledge/payments-accounts#financing-payment)
- [Tax-Exempt & B2B](https://kb.ok4wd.com/en/knowledge/payments-accounts#tax-exempt-b2b)
- [Pricing & Promotions](https://kb.ok4wd.com/en/knowledge/payments-accounts#pricing-promotions)
- [About OK4WD](https://kb.ok4wd.com/en/knowledge/about-ok4wd#main-content)
- [Rewards Program](https://kb.ok4wd.com/en/knowledge/about-ok4wd#rewards-program)
- [Company Info](https://kb.ok4wd.com/en/knowledge/about-ok4wd#company-info)
- [Visiting Our Shop](https://kb.ok4wd.com/en/knowledge/about-ok4wd#visiting-our-shop)
- [Warranty and Repairs](https://kb.ok4wd.com/en/knowledge/warranty-and-repairs)
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