Orders & Support

Returns & Refunds

• Do you refund my original shipping charge if I return an item?
• Can I return a special-order item if I change my mind?
• Is there a restocking fee on returns?
• What is OK4WD's return window?
• What items can never be returned to OK4WD?
• Will I get my money back as a refund if I return something?
• Can I exchange an item for a different one instead of returning it for credit?
• I ordered several color or size options to compare and plan to return the ones I don't keep — is that allowed?
• What if I already opened or used the item before deciding to return it?
• How do I return an item to OK4WD?

See less ▼

Warranty & Repairs

• Does OK4WD provide its own warranty on the products it sells?
• My item was defective when I received it. What happens?
• Will improper installation void my warranty?
• Whose responsibility is it to confirm a part is the correct size or application before installing?
• My product broke after the return window closed, but it's still within the manufacturer's warranty period. Can OK4WD help?
• Is OK4WD responsible for labor costs if a part turns out to be defective or under warranty?

See less ▼

Damaged & Missing Items

• A shipping company says they can't reach me to deliver — what happens?
• I gave the wrong shipping address on my order. Can it be fixed?
• My order arrived damaged in shipping. What should I do?
• My tracking shows delivered, but I never got my package. What now?
• I received the wrong item, wrong quantity, or wrong color. What do I do?

Orders & Shipping

• What is "truck freight" and which products ship that way?
• How long does it take OK4WD to process and ship an order?
• What happens if I refuse a delivery?
• Can I change an item, color, or size on an order I already placed?
• Who pays customs duties and import taxes on international orders?
• Will I need to sign for my package?
• Does OK4WD offer free shipping?
• How can I check the status of my order?
• Does OK4WD ship internationally?
• Can OK4WD change which shipping carrier it uses?
• Can I cancel my order after I place it?
• Does OK4WD ship to P.O. boxes or military addresses (APO/FPO/DPO)?

See less ▼