---
title: What Does “Awaiting Tracking Information” Mean?
description: Learn what Awaiting Tracking Information means and when to expect your shipping update and tracking email.
---
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# What Does “Awaiting Tracking Information” Mean?
## What does “Awaiting Tracking Information” mean?
“Awaiting Tracking Information” means your order has not yet shipped. You will receive a shipping confirmation email with your tracking number as soon as your items are on their way. In some cases, the order may also be marked as **Awaiting Stock**, which means we may need a little extra time — typically 1–3 business days — to confirm your estimated ship date.
## What should I do while my order is awaiting tracking information?
1. Wait for your shipping confirmation email, which will include a tracking number and a link to track your package.
2. If your order is marked **Awaiting Stock**, allow **1–3 business days** to determine the estimated ship date.
3. If you have not received a shipping update after 3 business days, contact our support team via [live chat, email, or phone](https://kb.ok4wd.com/contact) for the fastest response.
## Why is my order still waiting?
An order may still be waiting because:
- The item is not yet available in stock
- The item is in production
- The item is being shipped directly from the manufacturer (drop shipping)
- There is a high volume of orders currently being processed
## How will I know when it ships?
If you do not receive a shipping confirmation email within the expected timeframe, check your spam or junk folder first. If it's not there, check your spam or contact our support team directly, or log in to your account to check your order status.
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