What Does “Awaiting Tracking Information” Mean?

What does “Awaiting Tracking Information” mean?

“Awaiting Tracking Information” means your order has not shipped yet, and tracking details will be sent by email once the items ship. In some cases, the order may also be marked as Awaiting Stock, which means additional time is needed to determine the estimated ship date.

When will tracking be sent?

Tracking information is emailed after the order ships. If the order is still waiting on stock or production, tracking will be sent as soon as the shipment goes out.

What should I do while my order is awaiting tracking information?

1. Wait for the shipping update email.
2. If your order is marked Awaiting Stock, allow 24–48 hours to determine the estimated ship date.
3. If needed, contact customer support for an update.

Why is my order still waiting?

An order may still be waiting because:

• The item is not yet available in stock
• The item is in production
• The item is being drop shipped from the manufacturer

How will I know when it ships?

You will receive an email with the tracking information as soon as the order ships.