We understand that damages may occur during shipping. We will work with you.
Discrepancies: OK Auto, 4WD & Tire must be made aware of any and all discrepancies in your order within 14 days of receipt. This includes incorrect part numbers, quantities, and colors. OKAuto, 4WD & Tire will not exchange or replace any item after this 14-day window. If you wait two months to install your part and realize you have the wrong item, it will be too late for us to facilitate an exchange.
Damages: If your product was damaged during shipping, you must contact the shipper (ex. FedEx, UPS) within 48 hours of receiving the product. At that time, you will need to file a damage claim with the shipper and NOT with us.
Products Lost in Shipping: OKAuto, 4wd & Tire is not responsible for a package that gets lost in shipping. However, if the freight company (ex. FedEx or UPS) deems the package as lost, we will ship out a replacement of the same item. Please remember we will only ship out a replacement if the freight company claims it as lost.