ARB Backorders and Discontinued Parts: What to Expect

What should I know about ARB backorders?

ARB backordered items may remain on order until stock arrives, and some backorders may not have a firm ETA. When an ARB item is backordered, you may be given an estimated timing, and you can choose to keep the order active or request a cancellation.

How are ARB backorders communicated?

If an ARB item is backordered, the order status may change to reflect that it is waiting to ship or awaiting stock. You may also be told that the item is on backorder until a specific time or that the arrival date is only an estimate.

What are my options if my ARB item is backordered?

You can generally choose one of the following:

• Keep the order open and wait for the item to arrive
• Request a cancellation if you do not want to wait

What happens if ARB sends replacement hardware directly?

For missing hardware, ARB may send the replacement parts directly to you. Delivery may take up to a week, and tracking information may be provided once available.

What if I want to cancel a backordered ARB item?

If you want to cancel, let customer support know. Canceled orders can be refunded.