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ARB Backorders and Discontinued Parts: What to Expect

What should I know about ARB backorders?

When an ARB item is backordered, it will remain on order until stock becomes available. Some backorders do not have a confirmed ETA, so you may only receive an estimated timeframe. You have two options: keep the order active and wait for the item, or request a cancellation.

How are ARB backorders communicated?

When an ARB item is backordered, your order status will update to show that it is waiting to ship or awaiting stock. You will be notified that the item is on backorder, along with either a target date or a note that the arrival date is an estimate only.

What are my options if my ARB item is backordered?

If your ARB order is backordered, you have two options:

  • Keep the order open and wait for the item to arrive
  • Request a cancellation if you do not want to wait

What happens if ARB sends replacement hardware directly?

If hardware is missing from your ARB order, ARB can send the replacement parts directly to your shipping address. Delivery typically takes up to one week. Tracking information will be provided once it is available.

What if I want to cancel a backordered ARB item?

To cancel a backordered ARB item, contact our customer support team and request a cancellation. Once the cancellation is processed, you will receive a full refund to your original payment method. Refund timing may vary depending on your payment provider.