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I gave the wrong shipping address on my order. Can it be fixed?

Can I correct a shipping address after placing my order?

Yes — please contact us as soon as an address error is identified and we will update the order before it ships if it has not yet left our facility. Once an order is in transit, modification options are limited. Any reship costs resulting from an address error are the responsibility of the customer.

What should I do if I notice a wrong address?

Follow these steps depending on where your order is in the process:

To reach our team, use one of the following methods:

  • Email: [support email address]
  • Phone: [support phone number]
  • Contact form: [link to contact form]

  1. Before shipment: Contact us immediately. We will attempt to update the address before the order leaves our facility at no additional cost.
  2. After shipment (in transit): Contact us right away. Our team will work with you to intercept or redirect the shipment and advise you on the fastest available resolution, including reship options if the package cannot be redirected.