My order arrived damaged in shipping. What should I do?

We're sorry to hear that — let's get it sorted. Shipping damage claims need to go through the carrier (like FedEx or UPS) directly, within 48 hours of delivery, since they're the ones who insure the shipment. Hold onto all the packaging and the damaged item for the claim, and if you'd like a hand navigating that process, don't hesitate to reach out — we're happy to help however we can.