My order arrived damaged in shipping. What should I do?

We're sorry to hear that — let's get it sorted. Send us photos of the damaged item and the shipping box so we can review it and help you file a claim. Shipping damage claims usually need to go through the carrier (like FedEx or UPS) directly, within 48 hours of delivery, since they're the ones who insure the shipment. Hold onto all the packaging and the damaged item for the claim, and if you'd like a hand navigating that process, don't hesitate to reach out — we're happy to help however we can. If it's our fault, we'll make it right - depending on the situation, that may be a prepaid return label and replacement, a repair, or a partial refund if you'd like to keep an item with cosmetic damage.