How to Cancel an Order and Get a Refund

How do order cancellations and refunds work?

If you want to cancel an order, contact customer service and request cancellation. In some cases, support will send a cancellation request to the distributor first. Once the distributor cancels the order, a full refund is issued.

What happens if an item is out of stock or on back order?

When an item is out of stock or delayed, you may be asked whether you want to keep the order open or cancel it. If you choose to cancel, the order can be canceled and refunded.

How is the refund processed?

After the order is canceled, the refund is issued. Customers are notified once the order has been canceled and refunded.

What should I do if I want to cancel my order?

1. Contact support and request cancellation.
2. If needed, provide your order number.
3. Wait for confirmation that the order has been canceled.
4. Once the cancellation is completed, the refund is issued.

What confirmation will I receive?

You will receive a message confirming that your order has been canceled and refunded.