How to Cancel an Order and Get a Refund

To cancel an order, contact our customer service team before your order ships. Refunds are returned to the original payment method and timelines vary by payment provider. Orders that have already shipped cannot be cancelled — you will need to follow the returns process instead.

How do I cancel an order?

To cancel an order, contact our customer service team and submit a cancellation request before your order ships. If your order has already shipped, it is not eligible for cancellation — please contact our customer service team for return instructions.

What happens if an item is out of stock or on back order?

If an item is out of stock or delayed, our customer service team will notify you and offer two options: keep the order open until the item becomes available, or cancel the order for a full refund. Note that cancellation is only available for orders that have not yet shipped.

How is the refund processed?

Once your cancellation is confirmed, we will process your refund to the original payment method and send you a confirmation email. Refund timelines vary by payment provider — visit our Refunds policy page for current processing estimates.

What are the steps to cancel my order?

1. Contact our customer service team via email, live chat, or phone, and submit a cancellation request. Make sure your order has not yet shipped before submitting.
2. Provide your order number so the team can locate your order.
3. Allow up to one business day for our team to coordinate with the distributor and confirm the cancellation.
4. Wait for a confirmation email that the order has been canceled and your refund has been issued.