How to Cancel an Order and Get a Refund
How do I cancel an order?
To cancel an order that has not yet shipped, contact our customer service team and submit a cancellation request. In some cases, our support team will coordinate directly with the distributor to process the cancellation. Once the distributor confirms the cancellation, a full refund will be issued to the original payment method. Please note that cancellations requested after an order has shipped cannot be accommodated.
What happens if an item is out of stock or on back order?
When an item is out of stock or delayed, our customer service team will notify you and present the option to keep the order open until the item becomes available or to cancel the order for a full refund. Standard cancellation eligibility applies, and special order items may not be eligible for cancellation or refund.
How is the refund processed?
Once the cancellation is confirmed, the refund is processed to the original payment method. You will receive an email notification confirming both the cancellation and the refund. Please allow 5–10 business days for the refund to appear on your statement, though processing times may vary by payment provider.
What should I do if I want to cancel my order?
- Contact our customer service team using your preferred support channel (such as email, live chat, or phone), and submit a cancellation request — ensuring your order has not yet shipped.
- Provide your order number so the team can locate your order.
- If required, allow the customer service team to coordinate with the distributor to process the cancellation on your behalf.
- Wait for confirmation that the order has been canceled.
- Once the cancellation is completed, the refund is issued.