What should I do when a freight (LTL/pallet) delivery arrives?

When your freight shipment arrives, inspect it thoroughly before signing. Refuse the shipment if there is visible, unacceptable damage, or sign noting 'concealed damage' if the packaging is damaged but the extent of product damage is unclear.

What should I expect when my freight order is delivered?

Freight orders ship on a pallet, and the carrier will call to schedule a delivery appointment before arriving.

How do I inspect a freight shipment at delivery?

1. Inspect the shipment thoroughly before signing. Do not allow the driver to rush the inspection process.
2. If there is visible, unacceptable damage, refuse the shipment.
3. If the packaging is damaged but you are unsure whether the product is damaged, sign for the shipment and note 'concealed damage' rather than accepting a clean delivery.
4. Contact us immediately with supporting photos if you noted concealed damage.