My product broke after the return window closed, but it's still within the manufacturer's warranty period. Can OK4WD help?

Does OK4WD help with manufacturer warranty claims?

Yes — OK4WD will support you through a manufacturer warranty claim, even though the manufacturer makes the final decision. Because the warranty is held by the manufacturer rather than OK4WD, the customer must contact the manufacturer directly to open the claim.

How does the manufacturer warranty claim process work?

Follow these steps to file a manufacturer warranty claim with OK4WD's support:

1. Contact the manufacturer directly to open the warranty claim.
2. Let OK4WD know the claim is in progress so the team can gather supporting materials.
3. OK4WD provides the manufacturer with:
   • A copy of your invoice
   • OK4WD's contact details for the manufacturer to reach
   • Notes from any troubleshooting completed together
4. The manufacturer reviews the claim and makes the final decision.

The manufacturer has final authority over the outcome, but OK4WD will remain involved and advocate on your behalf throughout the process.