Skip to content
English
Not finding what you're looking for? Contact Us
  • There are no suggestions because the search field is empty.

What to Do If Your Order Arrives Damaged

What should I do if my order arrives damaged?

If your item arrives damaged, take clear photos of the item and the shipping box, keep the item and all packaging, and contact OK4WD within 14 days of delivery. If the damage happened during shipping, report it to the carrier within 48 hours of delivery.

What information should I provide?

Please include:

  1. Clear photos of the damaged item
  2. Photos of the shipping box, if available
  3. A short video, if helpful
  4. The item’s condition and whether the damage is to the item, the packaging, or both

What happens after I submit the damage information?

After the damage is reviewed, OK4WD may arrange one of the following:

  • A prepaid return label and replacement
  • A repair
  • A partial refund if you choose to keep cosmetic damage

What should I keep for the claim?

Keep:

  • The damaged item
  • All packaging
  • The shipping box

When should shipping damage be reported?

Shipping damage should be reported to the carrier within 48 hours of delivery.